Shipping Policy

Free standard shipping on every order within the United States.

Processing

Orders are prepared and handed to the carrier within 1 to 3 business days. You will receive a tracking number by email as soon as the parcel is scanned.

Delivery time

Most United States orders arrive 8 to 17 business days after the order date — 1 to 3 business days to prepare the parcel, then 7 to 14 business days in transit. Items ship from our supplier’s warehouse in China. Remote addresses and customs handling can add a few days.

If your order is delayed

If we cannot ship within the time stated above, we will email you, and you may either agree to the new date or cancel for a full refund. If the new date is no more than 30 days after our stated time and you don’t reply, we’ll ship by the new date. If it is later than that, or we can’t give a date, we will cancel and refund automatically unless you tell us you’d like to wait.

Duties and taxes

The price at checkout is what you pay us, and shipping within the United States is free. Orders travel on tracked lines. US import duties and customs fees are on us. If a carrier ever asks you for an import charge when your parcel arrives, don’t pay it: email support@trynoomo.com with a photo of the notice and we will pay it for you, or reimburse you in full.

Where we ship

We currently ship to the 50 US states and Washington, DC. We can’t ship to US territories (such as Puerto Rico or Guam) or to APO/FPO military addresses yet.

Wrong, damaged, or missing parcels

Email support@trynoomo.com within 30 days of delivery (for a parcel that never arrived, within 30 days of its latest estimated delivery date) and we will make it right. A photo helps us resolve it faster.

Business information

Noomo is a sole proprietorship registered in the Republic of Korea.
Business registration number: 438-07-03502
Email: support@trynoomo.com