Refund Policy

Last updated: October 1, 2026

90-day guarantee

Use your Noomo for up to 90 days from the day it is delivered. If it is not right for you, email us and we will refund you in full. No restocking fee.

How to request a refund

Email support@trynoomo.com with your order number and one line about what did not work. We usually reply within one business day.

Do I have to ship it back?

Usually not. For most orders we approve the refund without a return, so you are not paying to send anything across the world. If we do need the item back, we will tell you and cover the cost.

When you get your money

Refunds are issued within 2 business days of approval, back to the original payment method. Your bank may take a few more days to show it.

Damaged, wrong, or never arrived

Tell us within 30 days of delivery (for a parcel that never arrived, within 30 days of its latest estimated delivery date) and we will replace it or refund it, your choice.

12-month limited warranty

If the unit stops working through normal use within 12 months of delivery, we will replace it. This warranty does not cover water damage, drops, or disassembly. It applies to the original purchaser, or the person they gave it to as a gift. To make a warranty claim, email support@trynoomo.com with your order number and a short video or photo of the fault; we send the replacement at our cost. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Canceling an order

Email us before the order ships and we will cancel it at no cost. Once it has shipped, the 90-day guarantee above applies.

Business information

Noomo is a sole proprietorship registered in the Republic of Korea.
Business registration number: 438-07-03502
Email: support@trynoomo.com